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Job Details

IT Service Desk Administrator

Status: Full Time/ Permanent Location: Mississauga

Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.

It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.

We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:

WHAT YOU’LL BE DOING:

  • Provide first-line support to all of CB’s employees and external customers with respect to troubleshooting and resolving technical issues in a timely manner at both a software and hardware level.
  • Following the Ticket Management Process, create, triage, and respond to tickets; escalating to more senior team members when needed.
  • Respond to calls and incidents, logging them in the service desk ticketing system following established procedures and within Service Level Agreements (SLAs).
  • Regularly monitor service desk for urgent tickets and tickets exceeding SLAs, and respond to/inform appropriate parties for resolution in a timely manner.
  • Image, set up, ship out (and receive) end-user devices and peripherals.
  • Ensure the CMDB contains up-to-date asset information at all times.
  • Troubleshoot hardware and software for remote and on-site employees.
  • Monitor utilization and ensure continuous network availability across all CB locations.
  • Support the IT team on projects and other related duties as required.

WHAT YOU’LL BRING TO OUR TEAM:

  • Post-secondary degree or diploma with a focus in computer science or related discipline.
  • Minimum 2 years’ experience in a similar role.
  • Bilingual: Advanced French & fluent English oral and written communication (required)
  • Knowledge of ITIL practices with service desk software experience.
  • Fundamental understanding of networking: LAN/WAN, TCP/UDP, IP, DNS, DHCP, and general internet technologies (e.g. HTTP, FTP, SSH, SSL/TLS).
  • Strong knowledge of and proficiency with Microsoft Windows 10+ and MS Office Suite (including Office 365).
  • Ability to program with proficiency in one or more languages.
  • Understanding of the Windows registry, user profiles, and Group Policy.
  • Familiarity with virtual infrastructures (e.g. Citrix, VMware).
  • Familiarity with PowerShell, DOS, Batch, and/or Linux (e.g. shell scripting) an asset.
  • Excellent troubleshooting skills.
  • Evidence-based decision making skills
  • Prioritization skills
  • Active listening
  • Clear and effective verbal and written communication

QUALITIES OF A GREAT FIT:

  • Excellent customer service skills (friendly, empathetic, and professional)
  • Effective problem solving ability
  • Resilient; able to manage stress effectively
  • Attention to detail
  • Resourcefulness
  • Team-focused; able to work collaboratively with others
  • Self-motivating; takes initiative independently
  • Socially adaptable; able to gauge one’s audience and speak on their level
  • Strong sense of urgency and accountability.
  • Curiosity; investigative.

BENEFITS OF BEING PART OF THE CB TEAM:

  • Competitive Compensation
  • Comprehensive Group Benefits Program
  • Employee Assistance Program (EAP)
  • RRSP Matching Plan
  • Personal Development Subsidy
  • Employee Recognition Program
  • Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
  • Constructive, engaging organizational culture
  • Opportunity to work alongside experienced industry professionals

Our careers allow you to utilize your skills, knowledge, and experience while at the same time offering you a position that you will find both challenging and rewarding as you realize your potential and achieve your career goals.

Canadian Bearings is an equal opportunity employer.

Canadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require a specific accommodation because of a disability or a medical need, please indicate the accommodation required.

We appreciate your interest and thank you for applying to the Canadian Bearings team. Please note that applications will only be accepted online and only those candidates that are selected for further consideration will be contacted.

Please send your resume to careers@canadianbearings.com, and reference the Job Title and Location in the subject line.

Please send your resume to careers@canadianbearings.com, and reference the Job Title and Location in the subject line.



SCHEDULED SYSTEM DOWNTIME - 18 JUNE, 2022

Please be advised that the website will not be available from 6:00 AM to 6:00 PM on 18 June, 2022. The period of downtime will be scheduled for necessary updates to be applied to the network servers.

We apologise for the inconvenience that this may cause.